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Patient Access Representative Lead - Cardiology

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Job ID: 33439
Location: Bellingham, WA
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description


PeaceHealth is seeking a Patient Access Representative Lead - Cardiology for a Full Time, 1.00 FTE, Day position.  Hourly compensation starts at $21.84, more depending on experience.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.


Assists in coordinating some or all of the following activities: scheduling; insurance verification and pre-certification; billing concerns and co-pay collections. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Responsible for coordinating the day-to-day functions for assigned area. Assists with ensuring that departmental goals are achieved, timelines met and service excellence provided in all aspects of work. Subject matter expert.


  1. Assigns work; plans and manages priorities; provides technical assistance; oversees staff schedules; monitors quality of work; monitors team projects; mentors staff; provides constructive feedback; oversees staff training; ensures quality improvement; ensures compliance with policies; provides leadership feedback on staff performance, and assists with goal setting for the team.
  2. Pre-registers patients with accurate patient demographic and financial data. May register patients using a mobile cart that is taken in to patient room or other areas.
  3. Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
  4. Serves as a resource for questions including compliance and complaints, and trouble-shooting patient billing and staff issues
  5. Assists with departmental coverage as needed.
  6. May transport patients utilizing escort or wheeled transport equipment.
  7. Performs other duties as assigned.



  • High School diploma or equivalent preferred.


  • Minimum of one year of Patient Access Rep experience required.
  • Previous leadership experience preferred.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD coding required.
  • Knowledge of insurance process and regulations required.


  • Proficient in using Microsoft Office applications, including Word, Excel and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
  • Good customer service skills and good interpersonal skills.


PHMG Communities Only:

  • Strong background in customer service and/or in a lead role may be considered in lieu of Patient Access Rep experience.

PHMG Clinics – NW:

  • Performs the job functions of Surgery Scheduler as part of the PAR Lead role


  • Work requires normal amounts of physical effort up to 33% of the time
  • Ability to lift objects weighing 50 lbs. or less.
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time)

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application.  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.  

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