Patient Access Representative - Rehab Therapy

Job Description

Description

PeaceHealth is seeking a Patient Access Representative - Rehab Therapy for a Per Diem/Relief, 0.00 FTE, Day position. 

Hourly compensation is $18.49 - $31.11; hiring rate dependent on qualifications and professional experience.

The Patient Access Representative assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

DETAILS OF THE POSITION

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.

WHAT YOU BRING

• High School diploma or equivalent preferred.
• One year of medical office or related customer service experience required.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
• Knowledge of insurance process and regulations preferred.

OTHER SKILLS:

• Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
• Good customer service skills and good interpersonal skills.

COMMUNITY/LOCATION SPECIFIC NOTES

St. John Medical Center:

• May be required to assist with scheduling for other imaging services and/or ancillary services.

PHMG and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.