Patient Account Specialist - Call Center REMOTE

Job Description

Description

PeaceHealth is seeking a Patient Account Specialist - CALL CENTER - REMOTE for a Per Diem/Relief, Day position. Hourly compensation is $18.30- $27.46; hiring rate dependent on qualifications and professional experience.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

Must live within one hour drive from one of larger hospitals in Vancouver, WA, Bellingham, WA or Springfield, OR or Ketchikan, AK

This position will be performed fully remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access.

Responsible for working in a call center with patients and/or authorized designees to address payment options, provide insurance setup options and complete related paperwork for both Hospital and Clinic services. Establish and monitor payment arrangements with patients using guidelines established under the collection policy; resolve patient concerns and third party issues to achieve a zero balance account. This position ensures acceptable cash flow and appropriate Days in Accounts Receivable via timely follow-up and resolution of balances owed.

Details of the position:

• Identify uninsured or underinsured patients for eligibility for financial assistance through this organization or through government or private programs.
• Perform work in accordance with regulatory requirements, policies/procedures and departmental standards in regards to HIPAA and other government requirements. Ensure that proper billing procedures and privacy guidelines are implemented and carried out.
• Responsible for maintaining daily account, follow-up work lists within department while maintaining organization’s productivity standards.
• Assist patients with the application process for outreach programs and our obligations to maintain certifications as required by the state(s) and/or contractual obligations.
• Respond to customer inquiries in accordance with state and federal laws or applicable internal policies. This response may include charge estimates, clarifying billing practices, correctness of billing and options for resolving private pay balances.
• Communicate appropriately with all customers to include, updating insurance, and routing accounts to appropriate service areas when needed. Handle a high volume of inbound and outbound calls. May leverage an auto dialer system.

What I bring:

• College coursework in accounting, business, medical terminology, communication and social work preferred.
• Minimum of one year experience in collections, customer service, billing or related medical field preferred.
• Familiarity with government, commercial and third-party billing preferred.

For a full description of the position, or for questions, please email [email protected]

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.