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Super User Program Coordinator - CareConnect Training

Job ID: 42540
Location: Vancouver, WA
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description



  • Coordinates with the training manager to ensure the super user program is developed and maintained at each site under their responsibility.
  • Monitors recruiting/application process to identify super users. Notifies management of turnover and other super user needs.
  • Collaborates with operations to support a sustainable super user program for ongoing support of the EHR. Collaborates with hospital management to assess and improve the super user program.
  • Coordinates super user go-live and on-going support. Coordinates timelines and milestones.
  • Coordinates super user participation in prioritization and issue resolution meetings.
  • Ensures super users are aligned with ongoing end user training efforts.
  • Develops and coordinates super user engagement with post-live refresher and optimization, employee, and CareConnect upgrade training.
  • Records and monitors training results; prepares and disseminates reports as required.
  • Coordinates between CareConnect and operational department heads to understand their needs and develop staff relationship.
  • Follows up on changes, actions taken, and results achieved to assess effectiveness of the training program.
  • Collaborates with training management to identify measurables to be tracked.
  • Performs other duties as assigned.


  • Associates degree, or combination of education and experience that provides the caregiver with the requisite knowledge, skills and abilities to perform the job.
  • Minimum of two years of experience in a clinic or hospital setting utilizing an EHR required.
  • Experience in program coordination and customer service experience strongly preferred.
  • Experience managing multiple high priority initiatives simultaneously.
  • Experience in providing at elbow support for an electronic medical record for implementations, upgrades and day to day support.
  • Experience in working with and communicating with providers to move initiatives forward.
  • Experience with project management tools and methodologies preferred.


  • Completion of a certification in a clinical discipline such as a Medical Assistant or Certified Nursing Assistant preferred.


  • Proficiency with MS Office applications (Outlook, Excel, Word and PowerPoint).
  • Familiarity with Epic and a variety of education technology methodologies.


  • Work requires fairly light physical exertion 34% to 65% of the time.
  • Ability to lift objects weighing 30 lbs. or less.
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Job duties frequently require intense concentration and attention to detail (34-65% of work time).

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For full consideration of your skills and abilities, please attach a current resume with your application.  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.  

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