PeaceHealth is seeking a Centralized Scheduling Coordinator for a Full Time, 1.00 FTE, Day Remote position. Hourly compensation is $20.14 – $31.36; hiring rate dependent on qualifications, professional experience, and/or work location.
This position will be performed fully remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access.
***Must reside in Washington, Oregon, Texas or Alaska.***
Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities and facilities. Facilitates equipment, third party schedules, prior authorization, physicians’ schedules and staffing assignments. Coordinates efficient operation of the department by completing support activities as assigned.
- Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care. Interfaces and/or works directly with nursing units, technologists, physicians, community offices and other medical facilities to coordinate cases and appointments.
- Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. Supports patients, caregivers, families and authorized organizations in understanding the course of pre-procedure and exam testing.
- Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance. Promotes adherence to leadership and board agreements in scheduling practices.
- Collects and evaluates patient demographic, insurance, clinical and non-clinical information.
- Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures and exams that would require consultation and resolution.
- Analyses algorithm assigned to each department, modality and facility to identify how to best coordinate services. Assists in the update of guidelines and policies.
- Coordinates and schedules third party resources, equipment, caregivers and providers while maximizing efficiencies and contributing to positive patient and caregiver experiences.
- Maintains template, block and schedule for multiple hospitals and outpatient departments and resources.
- Identifies inaccuracies and missing data that would affect departments’ financial results; monitors cancellation and rescheduling of cases and appointments to manage schedules, equipment and blocks; identifies potential resource conflicts and works with leadership to resolve.
- Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility and prior authorization.
- Creates and runs reports by department and modality to audit performance. Audits and arranges cases and appointments to ensure maximum efficiency of physicians and caregivers.
- Obtains required paper work and/or electronic form for chart completion; ensures orders, history and physical, and consents are compliant.
- Performs other duties as required.
QUALIFICATIONS Required unless otherwise stated
- Associates degree required; or equivalent knowledge and skills obtained through a combination of education, training and experience.
- CNA or MA preferred
- Completion of basic anatomy/physiology class related to exams, especially surgical pre and post-operative diagnosis and interventional procedures preferred.
- Minimum 2 years scheduling and health records experience in a hospital or healthcare setting required.
- Experience with scheduling is preferred.
- Experience with Electronic Medical Records system required.
- Experience in scheduling multiple healthcare departments and/or facilities preferred.
- Experience with compliance and legal documentation of orders, history and physical and consents preferred.
- Clinical experience preferred.
- Knowledgeable of surgeries, procedures and exams performed in a hospital or an outpatient setting preferred.
- Medical terminology knowledge preferred
- If CNA or MA, certification from appropriate state required.
- Must have the ability to work efficiently and responsibility in an environment with multiple demands, interruptions and time frames, with minimal supervision.
- Excellent customer service and clear and concise telephone skills required.
- Advanced problem solving and critical thinking skills that demonstrate positive outcomes.
- Knowledge of Outlook and other Microsoft Office (Word, Excel, Publisher, etc.) applications.
- Proficient keyboarding and computer skills.
- Work requires fairly light physical exertion from up to 65% of the time.
- Ability to lift objects weighing 30 lbs. or less.
- Work is performed under normal working conditions with adequate lighting and ventilation.
- Job duties frequently require intense concentration and attention to detail (up to 65% of work time).
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.