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Patient Navigator - Care Management

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Job ID: 77843
Location: Bellingham, WA
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description


PeaceHealth is seeking a Patient Navigator - Care Management for a Full Time, 1.00 FTE, Day position. This is a hybrid position. 

The general salary range for this job opening at PeaceHealth is $22.70 – $34.04. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.

Spotlight on Bellingham, WA: CultureHQ.com - A Better Workplace Community

Bellingham, WA is the perfect blend of endless outdoor recreation, urban living, strong schools, great shopping & cuisine, and so much more! These amenities are surrounded by incredible scenery, from the sea to the mountains and the rainforest, making this community an amazing place to live. Acclaimed for its small-city flavor and the home of Western Washington University, Whatcom Community College and Bellingham Technical College, Bellingham has a robust art, music and cultural scene while boasting 65 miles of inner-urban trails to explore, pristine lakes, forests, saltwater beaches, and snow-covered peaks - there are unlimited opportunities for breathtaking hikes, relaxing camping trips, water activities, bird watching, snow sports, and scenic drives! 

Responsible to improve access to healthcare and social services for patients who are seeking recurrent medical care for management of chronic/acute illness. The goal is to partner with patients in finding stable, consistent and coordinated healthcare support. In collaboration with the Care Management team which may include a social worker, LPN/RN, Behavioral Health team and Primary Care Provider, the Patient Navigator coordinates the patient's care throughout PeaceHealth Medical Group.

Details of the position:

  • Assists patients and families in understanding the available resources, Coordinates patient transportation and accompaniment as needed to scheduled appointments. Reduces cultural and socio-economic barriers between patients and health providers.
  • Acts as a point of contact for patients and families including coaching patients in how to effectively use a medical home and self-management of their chronic health conditions; monitors and follows-up on service plans with clients; ensures patients receive a treatment plan that is understandable and feasible.
  • Assists with development of patient education programs and tools. Reinforce patient education and direct patients and families to available resources and supportive services.
  • Follow patients through the continuum of care in collaboration with key stakeholders in the treatment plans. Assures patients receive appropriate and timely services by making referrals and motivating/teaching patients to seek care.
  • Coordinates patient’s care with other medical personnel. Follows patients through the continuum of care in collaboration with key stakeholders in the treatment plan including Social Work, Behavioral Health, PCP and Nursing staff.
  • Conducts outreach and collaboration with community social service agencies and health providers in order to improve patient access.
  • Coordinates weekly care conferences with the primary care multi-disciplinary team, helping to ensure concise patient summaries are in plan and that the follow up plan has been identified.
  • Screens patients’ eligibility for primary care, including private providers and safety net providers; and or public or private healthcare coverage.
  • Performs other duties as assigned.

What you bring:

  • Accredited Secondary Education Program Preferred: Two years relevant post-secondary education or training.
  • Minimum of 2 years preferred: Experience working in human services or healthcare setting.
  • Preferred: Experience working with healthcare systems and multi-cultural communities.
  • Preferred: Community Healthcare experience and/or program development experience.
  • Preferred: Bilingual/bicultural.
  • Required within 2 years: Certification from accrediting body including or related to patient navigation or advocacy.
  • Required Upon Hire: Basic Life Support, and
  • Required: Valid Driver's License Personal vehicle and safe driving record.  Responsibilities may include home visits as needed and/or travel to and from clinic sites at multiple locations. 
  • Ability to work in an independent and remote environment as position may be a hybrid of onsite and remote work.
  • Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity.


  • Proficient computer skills including MS Office applications and use of electronic medical record. (Required)
  • Insight into the roles and responsibilities of the interdisciplinary team members. (Required)
  • Effective communication skills, both verbal and written. (Required)
  • Ability to motivate others. (Required)
  • Ability to work with people from diverse backgrounds and experiences. (Required)
  • Ability to openly address and acknowledge issues of substance use and mental illness. (Required)
  • Ability to understand and communicate the concepts of the interrelatedness of body, mind and spirit to health and wellness. (Required)
  • Knowledge and involvement of community issues enhancing wellness and health by participating with appropriate agencies to facilitate change. (Required)

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.

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