Supervisor Patient Financial Services - Remote

Job Description

Description

PeaceHealth is seeking a Supervisor Patient Financial Services - Financial Clearance for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $30.22 – $45.32. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Responsible for the selection, training, performance and schedules of assigned staff. Monitors overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize patient care and stewardship of resources with patient access. Oversees day-to-day work of Registration and Financial Counseling functions.

***Must live within an hour of Vancouver, WA or willing to relocate by date of hire/transfer.

Details of the Position: 

• Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, assures regulatory compliance.

• Recommends selection of staff, monitors and evaluates performance and accountability of staff. Evaluates competence and initiates performance improvement plans to develop staff, provides meaningful and constructive feedback.

• Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department. Monitors daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.

• Conducts hiring, training, performance evaluations, schedules, act upon leave requests, timecards and participation in corrective actions of assigned staff. Ensures team is monitoring account workload daily through workflow management.

• Oversees training, focusing on continuous improvement to optimize days in accounts receivable and cost to collect. Works with leadership to develop training and monitoring programs. Monitors productivity of assigned staff.

• Works with leadership to evaluate workflow, resources, equipment and expenditures, make recommendations for enhancements, purchases, streamlining processes and procedures. Identifies and communicate issues, backlogs, or opportunities that will directly impact patient satisfaction, patient throughput and financial clearance.

• Oversees work to ensure it is in accordance with regulatory requirements, policies/procedures and departmental standards relating to HIPAA and other government requirements.

• Assists with research and create recommendations to maximize patient experience, and streamline day-to-day operations to improve financial performance as needed.

• Assumes on-call responsibilities to ensure adequate staffing and problem-solving. Supports and assists in department function as needed based on volume and workload.

• Performs other duties as assigned.

What You Bring:

Education

• High School Diploma Required: or equivalent

Experience

• Minimum of 2 years Required: Healthcare billing, medical records, finance, business operations or patient registration and

• Preferred: Previous leadership experience and

• Preferred: Knowledge of insurance process and regulations

Skills

• Proficient in using Microsoft Office applications, including Word, Excel and Outlook. (Preferred)

• Must be able to manage conflict effectively and professionally. (Required)

• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)

• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

PIMC: Will perform environmental services, security assistance and emergency response duties as needed. Requires BART training (de-escalation training) within 30 days of hire.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.