Join our Talent Network
Skip to main content

Patient Access Representative - Call Center

This job posting is no longer active.

Job ID: 918
Location: Springfield, OR
Work Type: Per Diem - Relief
Shift: Day
Shift Length: Variable
FTE: 0.00
Benefit Eligibility: Select benefits

Job Description

Description

PeaceHealth is seeking a Patient Access Representative in the Call Center for a Per Diem/Relief, Day position.  Hourly compensation starts at $17.14, more depending on experience.

JOB SUMMARY

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

ESSENTIAL FUNCTIONS

  1. Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc. May register patients using a mobile cart that is taken into patient rooms or other areas.
  2. Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
  3. Responds to customer’s inquiries.
  4. Assists with departmental coverage as needed.
  5. Manages daily appointment schedules which may include reminder calls and calling all referrals.
  6. May transport patients utilizing escort or wheeled transport equipment.
  7. Performs other duties as assigned.
  8. QUALIFICATIONS

EDUCATION:

  • High School diploma or equivalent preferred.

EXPERIENCE/TRAINING:

  • One year of medical office or related customer service experience required.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
  • Knowledge of insurance process and regulations preferred.

OTHER SKILLS:

  • Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
  • Good customer service skills and good interpersonal skills.

COMMUNITY/LOCATION SPECIFIC NOTES

PHMG and Outpatient Clinics:

  • Strong background in customer service may be considered in lieu of medical office or related experience.

PHMG - PHYSICAL/COGNITIVE REQUIREMENTS:

  • Work requires normal amounts of physical effort up to 33% of the time.
  • Ability to lift objects weighing 50 lbs. or less.
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time).

For full consideration of your skills and abilities, please attach a current resume with your application.  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

Share: mail