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Concierge - Volunteer Services

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Job ID: 683
Location: Longview, WA
Work Type: Part Time
Shift: Day
Shift Length: 12 Hours
FTE: 0.75
Benefit Eligibility: Part-time benefits

Job Description

Description

PeaceHealth is seeking a Concierge - Volunteer Services for a Part Time, Day position. 

JOB SUMMARY 
Provide excellent customer service and facility information/directions by greeting those who enter the premises and ensuring their needs are met. 

ESSENTIAL FUNCTIONS 

  1. Provide exceptional customer service by standing visibly in the lobby to greet guests, patients, employees and vendors.
  2. Act as resource for lobby volunteers. Provide assistance to others that will ensure positive, professional customer experience.
  3. Give clear directions to persons and/or provide escort services to the desired location.
  4. Identify, issue proper ID, and direct vendors with appointments to the proper location.
  5. Support volunteers with the delivery of mail and/or flowers in accordance with established guidelines.
  6. Maintain adequate supply of wheelchairs in the lobby areas. Facilitate and/or provide wheelchair transportation as needed.
  7. Call Environmental Services and/or other various departments for assistance when necessary.
  8. Perform other related duties as may be assigned.

QUALIFICATIONS 

EDUCATION: 

  • High school diploma or equivalent preferred. 

EXPERIENCE/TRAINING: 

  • No previous experience required. Customer service, concierge or related experience preferred. 

OTHER SKILLS: 

  • Excellent customer service and communication skills. 
  • Ability to give clear, concise directions.
  • Ability to work independently or as part of a team.
  • Basic computer skills are required. 

REGION/LOCATION SPECIFIC NOTES 

Southwest Medical Center: 

Essential functions may include, but are not limited to: 

  1. Measuring temperature of caregivers, providers, patients, vendors, and visitors.
  2. Documentation and logging of data in a computerized tracking system. 

St Johns Medical Center: 

Essential functions may include, but are not limited to: 

  1. Measuring temperature of caregivers, providers, patients, vendors, and visitors.
  2. Documentation and logging of data in a computerized tracking system.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

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