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Patient Access Representative - Family Practice

Job ID: 1259
Location: Dexter, OR
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description

Description

PeaceHealth is seeking a Patient Access Representative - Family Practice for a Full Time, Day position.  Hourly compensation starts at $16.67, more depending on experience.

Summary
Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Detailed Responsibilities

  • Assists with departmental coverage as needed.
  • Manages daily appointment schedules which may include reminder calls and calling all referrals.
  • May transport patients utilizing escort or wheeled transport equipment.
  • Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc. May register patients using a mobile cart that is taken into patient rooms or other areas.
  • Responds to customer’s inquiries.
  • Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorizations and/or referrals as appropriate prior to patient arrival.
  • Strong background in customer service may be considered in lieu of medical office or related experience.
  • Performs other duties as assigned.

Qualifications

Education:

  • High School diploma or equivalent preferred.

Other Information

Experience/Training Requirements:

  • One year of medical office or related customer service experience required.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
  • Knowledge of insurance process and regulations preferred.
Other Skills/Requirements
  • Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
  • Good customer service skills and good interpersonal skills.

Working Conditions

  • Work is performed under normal working conditions with adequate lighting and ventilation. 
  • Ability to lift objects weighing 50 lbs. or less. 
  • Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time). 
  • Work requires normal amounts of physical effort up to 33% of the time.

For full consideration of your skills and abilities, please attach a current resume with your application.  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

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