Patient Access Representative - Urgent Care

Job Description

Description

PeaceHealth is seeking a Temporary Patient Access Representative in Urgent Care for a Full Time, Variable position.  This assignment is anticipated to last 12 to 18 months to support scheduling pre-operative procedures. Hourly compensation starts at $16.67, more depending on experience.

Summary
Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Detailed Responsibilities

• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc. May register patients using a mobile cart that is taken into patient rooms or other areas.
• Responds to customer’s inquiries.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorizations and/or referrals as appropriate prior to patient arrival.
• Strong background in customer service may be considered in lieu of medical office or related experience.
• Performs other duties as assigned.

Qualifications

Education:

• High School diploma or equivalent preferred.

Other Information

Experience/Training Requirements:

• One year of medical office or related customer service experience required.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
• Knowledge of insurance process and regulations preferred.

• Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
• Good customer service skills and good interpersonal skills.

Working Conditions

• Work is performed under normal working conditions with adequate lighting and ventilation. 
• Ability to lift objects weighing 50 lbs. or less. 
• Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time). 
• Work requires normal amounts of physical effort up to 33% of the time.

For full consideration of your skills and abilities, please attach a current resume with your application.  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.