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Patient Experience Manager

Job ID: 10905
Location: Bellingham, WA
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description

Description

PeaceHealth is seeking a Patient Experience Manager 

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.​

**This is an on-site position in beautiful Bellingham, Washington. Relocation assistance is available. 

JOB SUMMARY

Responsible for developing, implementing, and managing patient experience strategies program and staff  in PeaceHealth's NW network in collaboration with leadership. Responsible for implementing PeaceHealth’s differentiated experience for patients and families. Provides consultative partnership to leaders on patient experience initiatives and best practices, strives for experience consistency and contributes to the development of the Patient Experience team while advancing patient experience strategies and improvement efforts overall. Responsible for improving patient experience across the continuum of care, to include the integration of consumer experience, clinician, and caregiver engagement.

PeaceHealth Offers:

  • Competitive compensation, robust benefits package, and work/life balance at a not-for-profit healthcare organization.
  • Access to the latest technology, tools, resources, and collaborative support to help our managers succeed.
  • Ongoing training and career development within a growing department.
  • Vendor discounts including travel, dining, and retail.
  • See why PeaceHealth was recognized as the #1 healthiest employer in Washington. click here 


The Ideal candidate will have:

  • 5 years of clinical healthcare experience (RN, PT, RD, etc.), or healthcare leadership experience in quality improvement, patient safety, risk management, etc.
  • 2 years or more of leadership experience
  • Experience leading and delivering patient experience, healthcare improvement, customer service initiatives and coaching, group facilitation, program management.
  • Experience with change management or organizational development in a complex organization.
  • Experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. preferred


EDUCATION:

  • Bachelor's Degree in Nursing, Sciences, Organizational Development, Public Health, Health Administration or related field required.
  • Master’s Degree or advanced training preferred.

LICENSE/CERTIFICATION

  • Certified Patient Experience Professional required within one year of employment.
  • Facilitation or project management certification is preferred.

Working Conditions:

  • Work requires fairly light physical exertion from up to 65% of the time.
  • Ability to lift objects weighing 30 lbs. or less.
  • Job duties frequently require intense concentration and attention to detail (up to 65% of work time).

For more information and introductions, contact Jake Baird  [email protected]

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.  

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

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