PeaceHealth is seeking an Applications Systems Analyst, Senior to support the Willow/Pharmacy Team
Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.
**Remote position. Sr Analyst will live in Oregon, Washington, or Alaska by start date. Relocation assistance is available.
The ideal candidate will have Epic Willow certification
Responsible for enhancing, supporting, and maintaining applications, and supporting technology projects. Troubleshoots, researches, and solves technically challenging problems involving integrated systems. Conveys information; supports the development of relationships, building trust, and conveying dependability with internal business partners and vendors. Uses expertise to create ways to share knowledge and continuously promotes awareness of the advancements in related technology that could support the organization.
- Works with cross functional teams and business customers to analyze, diagnose, and implement process changes. Analyzes business needs, including cost versus benefits and workflow impacts, documents requirements and translates information gathered to functional, non-functional, and/or technical specifications. Coordinates and develops support plans, prepares test data, executes test plans, processes test results and supports deliverables.
- Implements new systems, enhances and/or upgrade existing systems, system optimization, new feature/function implementation. Interviews customers, gathers requirements and workflow impacts, provides education on system functionality, and configuration of new tools to increase end user productivity within the application.
- Prioritizes and addresses urgent tasks, demonstrates flexibility when priorities change. Monitors time and is responsible for completing tasks and deliverables within the given deadlines independently.
- Documents and revises system design procedures, test procedures, and quality standards. environment that meets customer specifications. Understands and translates the business/department functionality into Application configurations and workflow validations.
- Maintains service desk routing and knowledgebase entries in an up-to-date and orderly manner. Completes and maintains support documentation for end user guidance per department standards. Communicates application changes, enhancements, and procedures to all necessary teams.
- Performs application support activities in accordance with defined procedures, ensuring system changes follow change management procedures and protocols and provides guidance on processes and protocols to fellow associates and analysts.
- Receives, analyzes, troubleshoots and resolves routine, complex, and escalated requests via phone calls, emails and PeaceHealth’s ticketing system. Identifies and resolves issues independently. Serves as first level of support to help analysts solve complex problems. Identifies, analyzes, diagnoses, and resolves application performance issues and ensures root cause analysis is performed and addressed for critical incidents.
- Acts independently as a technical project lead on medium to large projects. Independently leads and conducts project discovery. May be needed to act in the project manager role for small sized projects specifically for projects involving system optimization, new applications implementation, or major system issues/upgrades when needed. Provides troubleshooter on-call support (day/evening) on a rotational basis.
- Develops estimates for application costs associated with projects. Develops work plans, technical project plan, schedules, and project task items. Prepares and presents routine project status reports to all project stakeholders. Assists with identifying resource needs for analysts, developers, system administrators, end users, consultants, and equipment.
- Develops relationships with vendor support including understanding contract language as it relates to the vendor service levels, and terms and conditions that apply to the use and management of the application.
- Facilitates meetings with staff and leadership level resources to address and resolve system issues and provides guidance and support to other analyst team members. Provides recommendations for best practices or alternate solutions, reaching out to other organizations, community boards or peers for alternate solutions. Advises the appropriate stakeholders on the implications or availability of existing IT solutions that can be applied to a problem or need.
- Bachelor’s Degree in computer science, clinical, or business discipline.
- Equivalent knowledge and skills obtained through a combination of education, training, and experience, required.
- Minimum of five years’ experience working with information systems with strong, demonstrated project management skills required.
- Healthcare information systems experience preferred.
- Significant experience with software or hardware technology including designing, configuring, or implementing applications required.
- Healthcare operations background preferred.
- Experience with clinical or business workflow analysis for development of IT solutions required.
- Experience organizing and managing detailed information and working with and leading teams required.
- Experience working on increasingly complex projects with minimal to no supervision.
- For positions that require Epic Application Support: Epic certification required upon hire. Maintains requirements for certification and latest version of training
- Strong Knowledge of MS Office and Backoffice client applications
- Excellent customer service skills
- Knowledge and ability to leverage different methods or techniques for gathering requirements and identifying solutions for problem solving.
- Understands the roles IT Teams play during the application lifecycle and the ability to communicate complex technical topics to non-technical minded customers.
- Ability to manage priorities and complete assigned tasks according to established timelines and deadlines and demonstrates flexibility when priorities change. Communicates professionally and precisely, verbally and in writing, with all levels of personnel, including senior management.
- Work requires fairly light physical exertion from up to 65% of the time.
- Ability to lift objects weighing 30 lbs. or less.
- Job duties frequently require intense concentration and attention to detail (up to 65% of work time).
For questions, contact Jake Baird [email protected]
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For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.