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Patient Access Representative - PeaceHealth Medical Group - (Call Center)

Job ID: 16781
Location: Bellingham, WA
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description

Description

PeaceHealth is seeking a Patient Access Representative - PeaceHealth Medical Group - (Call Center) for a Full Time, 1.00 FTE, Day position. Hourly compensation is $18.49 - $31.11; hiring rate dependent on qualifications and professional experience.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.

***Hiring Bonus may be available!***

JOB SUMMARY

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Essential Functions:

  • Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay, co-insurance for scheduled appointments/procedure, etc. May register patients using varying methods depending upon location, which may include mobile cart.
  • Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
  • Responds to customer’s inquiries.
  • Assists with departmental coverage as needed.
  • Manages daily appointment schedules which may include reminder calls and calling all referrals.
  • May transport patients utilizing escort or wheeled transport equipment.
  • Performs other duties as assigned.

QUALIFICATIONS

EDUCATION:

  • High School diploma or equivalent preferred.

EXPERIENCE/TRAINING:

  • One year of medical office or related customer service experience required.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
  • Knowledge of insurance process and regulations preferred.

PHMG and Outpatient Clinics:

  • Strong background in customer service may be considered in lieu of medical office or related experience.

OTHER SKILLS:

  • Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
  • Good customer service skills and good interpersonal skills.

PHMG PHYSICAL/COGNITIVE REQUIREMENTS

  • Work requires normal amounts of physical effort up to 33% of the time
  • Ability to lift objects weighing 50 lbs. or less.
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time)

See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

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