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Revenue Cycle Education Coordinator (Remote)

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Job ID: 16409
Location: Vancouver, WA
Work Type: Full Time
Shift: Day
Shift Length: 8 Hours
FTE: 1.00
Benefit Eligibility: Full-time benefits

Job Description


PeaceHealth is seeking a Revenue Cycle Education Coord for a Full Time, 1.00 FTE, Day position.  

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.

This position can be performed fully remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access. Caregiver must reside in OR, WA, or AK.


Responsible for organizing and conducting training programs for the RCM department including but not limited to Patient Access, Hospital and Professional Financial Services:Accounts Receivable, Cash Management, SBO, Customer Service, HIM, CDI and HIM and Professional Fee Coding, as well as new hire onboarding/training. Conducts and organizes training for administrative functions and utilization of system applications such as MyLearning, CareConnect, Outlook, and Microsoft Teams. Assists with specific process improvement initiatives within the RCM department that will drive both system and personnel efficiency. Works closely with the Quality Assurance (QA) and Process Improvement (PI) teams to identify areas of opportunity. Serves as a liaison to the Learning Development technical team and RCM senior and system leaders.


  • Troubleshoots issues, assists in the identification of user needs and provides user guidelines and training.
  • Assists with the development and maintenance of course curriculum for all RCM functions. Collaborates with Learning Development to implement measures to ensure the effectiveness of training courses and curriculum.
  • Maintains data, develops, documents, and generates reports. Maximizes system capabilities for tracking and reporting on information.
  • Works with the Learning Development Technical team to tests, and debugs application to ensure the system meets end-user requirements. Participates in building complete testing plans to validate system parameters and functionality performs as specified.
  • Partners with RCM managers and Learning Development to implement measures to identify employee and process knowledge gaps and evaluate the trainee for effectiveness of training. Facilitates and supports leadership in rolling out RCM training programs.
  • Works with the leadership team to address specific training needs in consultation with concierge service of Thrive/Precyse.
  • Supports the need of RCM leaders in developing career tracks and learning development plans.
  • Develops educational processes including creation of workshops, videos, and one-on-one training sessions. Ensures procedures and training materials are aligned with PeaceHealth standards.
  • Assists in organized and effective roll out of new systems, processes, or system updates.
  • Designs and /or coordinates documentation and department training procedures and manuals. Coordinates or collaborates in design and implementation of training solutions and/or communication of new processes. Monitors progress to meet goals.
  • Prepares test scripts and tests software related to upgrades, patches, process flows, system modifications, custom reports.
  • Performs other duties as assigned.

QUALIFICATIONS (required unless otherwise designated.)


  • Bachelor’s degree required, or equivalent experience may be considered.


  • Three years billing, revenue, accounting or finance experience required.
  • Demonstrated experience in project management.
  • Experience organizing and managing detailed information and working with teams required.
  • Experience with professional physician practices in an independent or hospital setting.
  • Knowledge of RCM and physician practices
  • Experience with individual and team training experience; creation of training materials, and instructional design.
  • Epic operational experience preferred
  • Learning Management system (LMS) experience preferred
  • Experience in process design and performance improvement, lean processes preferred.
  • Experience with software or hardware technology including designing, configuring, training, or implementing applications preferred
  • Epic certification/experience highly preferred; may be required within a specific time parameter post hire.
  • Facilitation or project management certification desired.
  • Certification in an RCM or HIM area is preferred


  • Knowledge of operational healthcare hospital and clinic workflows.
  • Knowledge of system configuration, data tools and concepts, application implementations, optimization, report writing, or related applicable skill set preferred.
  • Understanding of systems analysis concepts, techniques, industry best practices, tools, and standards.
  • Proficiency in the use of MS Office applications (Outlook, Word, Excel, PowerPoint) required.
  • Ability to work independently in an environment with multiple work demands and focus on detail.
  • Excellent verbal and written communication skills
  • Strong organizational and analytical skills
  • Ability to manage multiple priorities, projects and display flexibility in a fast paced and changing work environment.
  • Ability to accommodate varying levels of travel to attend meetings, implementations, and customer support activities.
  • Utilize software change management, process improvement and quality planning methods in all phases of work.


  • Work requires fairly light physical exertion from up to 65% of the time.
  • Ability to lift objects weighing 30 lbs. or less.
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Job duties frequently require intense concentration and attention to detail (up to 65% of work time).

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application.  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.  

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